Department: Support

General Summary

The Intern is responsible for handling first level support of service requests in a professional and timely manner. This relates to all technology, to include: workstations, printers, networks, and vendor specific hardware and software.

Essential Duties and Responsibilities

• IT Support relating to technical issues involving Microsoft’s core business applications and operating systems.
• System documentation maintenance and review in IT Document Repository.
• End of shift delegated office duties

Additional Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Answer phones for technical issues.
• Use remote monitoring tools and documentation
• Ability to work in a team and communicate effectively.
• Escalate service requests that require engineer level support.
• Enter all work as service tickets in ConnectWise.

Knowledge, Skills, and/or Abilities Required

• Advanced understanding of operating systems, business applications, printing systems, and network systems.
• Diagnosis skills of technical issues.
• Ability to multi-task and adapt to changes quickly.
• Technical awareness: ability to match resources to technical issues appropriately.
• Understanding of support tools, techniques, and how technology is used to provide
• Typing skills to ensure quick and accurate entry of service request details.
• Self-motivated with the ability to work in a fast-moving environment.


• Competitive salary based on experience and qualifications.
• Training & support.
• Fun working environment and culture.
• Opportunity for employment