Integracon Technologies offers unlimited Live Technical Assistance support as a core feature in our managed IT service plans.
And, we guarantee when you call our Technical Assistance Center you'll be speaking to a live technical consultant within 5 minutes.
Let the professionals solve your problems so you can focus on growing your business. This always-available resource is staffed with certified network consultants who are ready at a moment's notice to assist anyone in your organization at any time.
Not all Technical Assistance support is created equally. Thanks to our live online support technology, our certified technicians are able to see exactly what is happening on a user's computer screen and even take control of the computer when simple instructions are not sufficient enough to troubleshoot the problem. As a result, the Technical Assistance consultants at Integracon Technologies can resolve most desktop PC problems as if they were standing right beside you. All that is required is a phone and Internet connection. Explore the benefits of having Integracon Technologies as your trusted Technical Assistance provider below.
Benefits of Integracon Technologies Technical Assistance Center:
Knowledgeable, certified, US-based in-house staff
24×7 coverage capability
Online live support
Online live support chat capabilities
Complete trouble ticket tracking and reporting solution
Web-based incident reporting and status tools for end users
Optional shared operational control with your in-house Technical team
On-site escalation support available
What is Live Technical Assistance Support?
We understand the importance of your organization having immediate access to technical support. Our live 24x7 Technical Assistance support means your organization, large or small, can rely on quality IT Technical Assistance services
Fast, US-Based Support in the Language You Need
Since its inception, our Technical Assistance services have been based in the United States. We understand how difficult it can be when you call other 24x7 Technical Assistance support lines and cannot understand your consultant, let alone get the helpful answers you expect in a timely fashion. That is why we hold our consultants to a higher standard, As a result, when your organization calls our Technical Assistance, you can expect a response within 5 minutes in a language best suited for your needs
Premier Technical Assistance Support: Remote or Onsite
The Technical Assistance Center at Integracon Technologies can resolve most desktop PC problems your organization is experiencing as if they were standing right beside you. Our state-of-the-art support desk comes fully-equipped with the best technologies available to address and resolve your technology issues as fast as possible. We want to keep you winning with IT, and a slow resolution is not the answer.
However, if we cannot solve your issues remotely, we will schedule and deploy one of our certified field engineers to help you.
Rely on Our Technical Assistance Service to Keep Your IT Running
At Integracon Technologies, we truly pride ourselves in providing you and your organization with the fastest, most reliable IT support thanks to our Technical Assistance consultants. Our goals are simple: to make sure your IT systems are always up and running securely, and, to make sure your business continues to grow with IT.