Big data is the next great disruptor. A recent article from CIO opens with the headline, “Disrupt or Die.”[1] So here’s the big question: What exactly does it mean to disrupt? A disruptor initiates fundamental change that may begin with a new process, a new technology, or a new business model. Ultimately, a disruptor […]
The Emotional Side of Efficiency
Getting a cash withdrawal from your ATM may not require a box of Kleenex, but some banking activities actually do carry emotional weight. According to a recent study by ING Bank, emotions play a vital role in certain banking transactions.[1] This study not only exposes the complexity of many technical transactions, but it also reveals […]