IT is the abbreviation for information technology. This term encompasses such a wide array of technological categories that businesses usually need either a department or an IT specialty company to manage. Companies that have IT departments in-house usually refer to it as MIS, Management Information Services, or IS, Information Services. Whether a business has an […]
4 Common Problems Companies Face + How to Combat Them
There are mountains of challenges that come along with operating a business, but there are four common business problems, in particular, that just about every business or business owner will face: uncertainty about the future, changing regulations and compliance, reputation management, and maintaining technology and data. Keep reading as we cover each of these business […]
Defending Against Insider Threats (Part 2)
Insider Threats can cripple an organization, but a multi-layered security strategy can reduce the likelihood of success. Some of the best practices for guarding against insider threats also apply a range of security issues. When developing your overall security plan, it is important to prioritize implementation as well as establish a ranking of most critical […]
Defending Against Insider Threats (Part 1)
In their “Common Sense Guide to Mitigating Insider Threats 4th Edition,” CERT provides an exhaustive set of recommendations for defending against insider threats. This raises the question, “Can a company actually defend against insider threats?” Insider threats can be stopped, but it will require a layered approach throughout the company. Like many security issues companies […]
Does Your Website Deliver Customer Value?
Customer value asks the question, “Is it worth your customer’s time to visit your website?” Do you deliver the information they need in the way they can best use it? When applying customer value to your website, you consider usability questions, but you also look beyond usability to the large questions of user experience. User […]
Usability and Your Customer
Usability plays a vital role in long-term engagement with your customer. If the tools, services, processes or website that the customer uses to interact with you are not easy to understand or easy to learn, then you may lose customers in the midst of the confusion. At some level every business, should consider all points […]
10 Smart Government IT Trends
In a recent symposium on smart government, Gartner Research analysts suggested that social, mobile, cloud and information are converging and driving innovation that will help establish and develop smart governments. Gartner offers 10 related IT trends that will play a key role in the coming years (see Gartner Newsroom). What is smart government? It might […]
IT for Improving Customer Experience in Banking
The drive for improving customer experience in banking has pushed many financial institutions to embrace new roles for technology. Over the last two years, Bank of America has introduced a range of new services that integrate a range of mobile, communication, and interactive technologies. From back-end infrastructure upgrades to front-facing customer technologies, Bank of America is […]
Master Data Management Offers 360-degree Customer View
Successful CRM optimization will require a commitment to Master Data Management according to a recent press release from Gartner Research. In fact, Gartner goes so far as to say that CRM leaders who fail to invest in MDM will suffer up to 25 percent loss in potential gains by 2017. A thorough commitment to MDM […]
Big Data is Changing Our Lives
To say that “big data is changing our lives” seems obvious enough, but sometimes relating big data to our day to day existence may not always seem so obvious. Rick Smolan makes brings these changes to life through his photography, book and talks about “The Human Face of Big Data.” While researching for the book, […]