What is Integracon’s Live Technical Assistance?
We understand the importance of your organization having immediate access to technical support. Our live, 24×7 technical assistance support means your organization, large or small, can rely on quality IT technical assistance services any time of the day. Not all technical assistance support is created equally, but luckily for you, ours tops that charts in quality. Thanks to our live online support technology, our certified IT technicians are able to see exactly what is happening on a user’s computer screen — they can even take control of the computer when simple instructions are not sufficient enough to troubleshoot the problem. As a result, the technical assistance consultants at Integracon Technologies can resolve most desktop PC problems as if they were standing right beside you. All that is required is a phone and an internet connection.
Key Benefits of Integracon’s Live Technical Assistance
- Knowledgeable, certified, US-based, and in-house staff
- 24×7 coverage capability
- Online live support with chat capabilities
- Multi-technology support
- Complete trouble ticket tracking and reporting solutions
- Web-based incident reporting and status tools for end users
- Optional shared operational control with your in-house technical team
- On-site escalation support available
Fast Support in the Language You Need
Since its inception, our technical assistance services have been based in the United States. We understand how difficult it can be when you call other 24×7 technical assistance support lines and cannot understand your consultant, let alone get the helpful answers you expect in a timely fashion. That is why we hold our consultants to a higher standard. As a result, when your organization calls our experts you can expect a response within 5 minutes, in a language best suited for your needs.
Remote or Onsite — We Can Help
Our technical assistance center can resolve most of the desktop PC problems your organization is experiencing as our IT experts were standing right beside you. Our state-of-the-art support desk comes fully-equipped with the best technologies available to address and resolve your technology issues as fast as possible. We want to help you continue to grow your business with a winning IT strategy, and a slow resolution to your IT problems is not the answer. However, if we cannot solve your issues remotely, we will schedule and deploy one of our certified field engineers to help you.
Rely On Integracon’s Technical Assistance Service to Keep Your IT Up and Running
At Integracon Technologies, we truly pride ourselves in providing you and your organization with the fastest, most reliable IT support, and that’s thanks to our technical assistance consultants! Our goals are simple: to make sure your IT systems are always up and running securely, and, to make sure your business continues to grow with IT.