Technology is a crucial element of the healthcare industry, but this fact goes much deeper than the technology of machines and communication — it also applies to maintaining business continuity and protecting the data that allows daily functions to remain continuous and smooth, should downtime occur. From patient information in a hospital, all the way […]
Business Continuity Checklist: How to Reduce the Effects of IT Downtime
Business continuity solutions help a business quickly resume operations after downtime, effectively reducing breaks in business, lost data, and other associated consequences. A backup and disaster recovery (BDR) vendor can help you set up and manage this IT strategy, just make sure they offer the following business continuity features: Learn more about business continuity solutions […]
IT Solutions for the Financial Industry
Whether you work in a bank, as a broker, or anywhere else in the financial sector, IT management and network solutions probably aren’t very high on your list of things to worry about. Even when IT doesn’t seem essential to the running of your business, in this day and age, network functionality is crucial to […]
Use Managed IT Solutions to Grow Your Small Business
Starting a new business is scary, no matter what industry you’re entering. Creating a business from scratch comes with a long list of things to do and things to worry about — from thinking about market potential to preparing a business plan and running risk analysis, small business owners have a lot of their plate. […]
Defending Against Insider Threats (Part 2)
Insider Threats can cripple an organization, but a multi-layered security strategy can reduce the likelihood of success. Some of the best practices for guarding against insider threats also apply a range of security issues. When developing your overall security plan, it is important to prioritize implementation as well as establish a ranking of most critical […]
Defending Against Insider Threats (Part 1)
In their “Common Sense Guide to Mitigating Insider Threats 4th Edition,” CERT provides an exhaustive set of recommendations for defending against insider threats. This raises the question, “Can a company actually defend against insider threats?” Insider threats can be stopped, but it will require a layered approach throughout the company. Like many security issues companies […]
What are Insider Threats?
The age-old risk of insider threats is making headlines. Insider threats are threats that arise from access to vital company information, goods, and/or networks. Insider threats are not limited to employees but could also arise from contractors, partners and anyone else who has vital access to goods, data, or networks. Consider some of the following […]
Does Your Website Deliver Customer Value?
Customer value asks the question, “Is it worth your customer’s time to visit your website?” Do you deliver the information they need in the way they can best use it? When applying customer value to your website, you consider usability questions, but you also look beyond usability to the large questions of user experience. User […]
Usability and Your Customer
Usability plays a vital role in long-term engagement with your customer. If the tools, services, processes or website that the customer uses to interact with you are not easy to understand or easy to learn, then you may lose customers in the midst of the confusion. At some level every business, should consider all points […]
IT for Improving Customer Experience in Banking
The drive for improving customer experience in banking has pushed many financial institutions to embrace new roles for technology. Over the last two years, Bank of America has introduced a range of new services that integrate a range of mobile, communication, and interactive technologies. From back-end infrastructure upgrades to front-facing customer technologies, Bank of America is […]