The drive for improving customer experience in banking has pushed many financial institutions to embrace new roles for technology. Over the last two years, Bank of America has introduced a range of new services that integrate a range of mobile, communication, and interactive technologies. From back-end infrastructure upgrades to front-facing customer technologies, Bank of America is […]
Master Data Management Offers 360-degree Customer View
Successful CRM optimization will require a commitment to Master Data Management according to a recent press release from Gartner Research. In fact, Gartner goes so far as to say that CRM leaders who fail to invest in MDM will suffer up to 25 percent loss in potential gains by 2017. A thorough commitment to MDM […]
Mobile Devices from Strategy to Rollout
Implementing a mobile device management plan may seem overwhelming for some organizations. By breaking it down into smaller steps and considering key milestones within each step, the rollout can be more manageable. Once your organization mobile device implementation strategy (for tips see last post), you can begin engaging other members of the organization in a […]
Implementing a Mobile Device Policy
BYOD is fast becoming standard procedure for a range of public places like schools, businesses and even financial institutions. Medical facilities often struggle with implementing a mobile device policy. Some institutions have begun moving toward a policy, but then abandon the project in mid-stream because of the complexities, institutional politics, or other roadblocks. This doesn’t […]
The Future of Big Data in Healthcare
Big data in healthcare offers great potential for improving care, but healthcare agencies face challenges of improving infrastructure, analytics capabilities, and data security, according to “The Big Data Cure” report by MeriTalk.[1] MeriTalk surveyed 150 IT-related executives in Federal Agencies that focus on healthcare and healthcare research. The majority of respondents suggested that less than […]
Big Data is Changing Our Lives
To say that “big data is changing our lives” seems obvious enough, but sometimes relating big data to our day to day existence may not always seem so obvious. Rick Smolan makes brings these changes to life through his photography, book and talks about “The Human Face of Big Data.” While researching for the book, […]
Finding Value in the Internet of Things
Gartner Research recently conducted a symposium exploring the Internet of Things. Gartner analysts are studying four fundamental usage models that could help businesses take advantage of the emerging technologies. Their goal is to help businesses see through the cluttered of information flooding the market concerning the Internet of Things. “As the Internet of Things grows […]
Infrastructure Virtualization
Over the last several years, the benefits of virtualization have continued to extend into every layer of the business. Now more and more companies are talking about an integrated services platform that will position businesses to expand and adapt to new technologies, to changing demands, and to operational adjustments. Complete infrastructure virtualization will become a […]
Versatile Infrastructure to Meeting Changing Needs
Small to Medium Businesses (SMBs) can leverage the latest advances in technology to increase versatility and performance. In the past, many smaller businesses feared the large upfront investment required to update company infrastructure. Over the last several years, the rapid developments in virtualization technologies have made it easier than ever for SMBs to take advantage […]
Avoiding Risky Security Habits
The recent Target and Neiman Marcus breaches should be a timely reminder for business leaders to invest in vigilant security habits. Unfortunately, many small to medium business may think of these rampant breaches as threats to the big companies. When it comes to security threats, no business is immune. Consumers in general, practice risky security […]